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Technical Support Specialist

Technical Support Specialist

CiklumUkraine
21 днів тому
Службові обов'язки

Description

Ciklum  is looking for a Technical Support Specialist to join our team full-time in Ukraine.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role :

As a Technical Support Specialist, become a part of a cross-functional development team engineering experiences of tomorrow.

Responsibilities

  • Respond to customers' request (in quick and efficient manner)
  • Service Desk management
  • Understand and analyze customers' problem, find appropriate and acceptable solutions
  • Help to solve most problems directly otherwise escalate the issues through our ticket system to developers and next support level
  • Check the status of the problem until it is solved
  • Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation
  • Update the documentation
  • Email, voice and conference communication with customers
  • Ongoing tasks completion whilst meeting set deadlines

Requirements

  • Basic technical background (Basic IT education, courses will be a plus)
  • Familiarity with Active Directory, Exchange Server, SQL Server, Windows Server
  • Experienced user in PC based computer systems
  • Understand and analyze requests, react quickly
  • Excellent English, both written and speaking skills are required
  • Service oriented with desire to help people
  • Push the matter through
  • Detail oriented, reliable, stress resistant
  • Responsible, initiative, multitasking is a must (ability to combine main functions and other ongoing processes), self-organized, eager to learn
  • Able to plan your own time
  • Shift work (morning-day, day-evening, evening-night)
  • Excellent command of oral and written English
  • Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues
  • Understanding of standard support procedures for proper reporting, escalation and follow up is a MUST
  • Meet deadlines precisely

    • Desirable

  • Experience with Active Directory , Exchange Server, SQL Server, Windows Server would be a plus
  • Experience with FreshDesk, Zendesk will be a plus
  • Experience on similar (IT support) position will be a plus

    • Personal skills

  • Detail and service oriented
  • Multitasking
  • Reliable
  • Communicative
  • Responsible
  • Initiative
  • Able to plan own time
  • Self-organized

    • What's in it for you

  • Care : your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, as well as financial and legal consultations
  • Tailored education path : boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
  • Growth environment : share your experience and level up your expertise with a community of skilled professionals, locally and globally
  • Own your schedule – you are the one to decide when to start your working day. Just dont miss your regular team stand-up
  • Opportunities : we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
  • Global impact : work on large-scale projects that redefine industries with international and fast-growing clients
  • Welcoming environment : feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events
    • Створіть оповіщення про вакансії для цього пошуку

    Technical Specialist • Ukraine