Description
Ciklum is looking for a Support Engineer to join our team full-time in Ukraine.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role :
As a Support Engineer, become a part of a cross-functional development team engineering experiences of tomorrow.
Our product is a digital music distribution platform that empowers independent artists to showcase, sell, and distribute their music directly to fans. It stands out for its transparent, artist-friendly approach and provides a space for direct engagement between creators and their audience.
Responsibilities
- Gain and maintain full knowledge of the company's products and flows
- Proactively working with basic customer requests and reporting bugs
- Understand and analyze customers' problems, find appropriate and acceptable solutions
- Responsibility for customer support cases coming from emails
- Help to solve problems directly otherwise escalate the issues through the ticket system to the relevant team
Requirements
Excellent English, both written and speaking skills are requiredExperience in Customer Support (both B2B and B2C)Proficient in Microsoft OfficeExperience in technical support will be a plusExperience with Jira, Confluence, Zendesk / Freshdesk or other systems will be a plusPersonal skills
Basic technical and problem solving skillsProactive, hard worker and fast learnerStrong communication skills and excellent team workerService oriented approachPractical thinkingMethodologicalProcess monitoring and ControlAnalytical skillsManagement skillsPrioritizing and multitasking is a MUSTWhat's in it for you
Care : your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, as well as financial and legal consultationsTailored education path : boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certificationsGrowth environment : share your experience and level up your expertise with a community of skilled professionals, locally and globallyOwn your schedule – you are the one to decide when to start your working day. Just dont miss your regular team stand-upOpportunities : we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potentialGlobal impact : work on large-scale projects that redefine industries with international and fast-growing clientsWelcoming environment : feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events