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Support Engineer

Support Engineer

CiklumUkraine
18 днів тому
Службові обов'язки

Description

Ciklum is looking for a Support Engineer to join our team full-time in Ukraine.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role :

As a Support Engineer, become a part of a cross-functional development team engineering experiences of tomorrow.

Our product is a digital music distribution platform that empowers independent artists to showcase, sell, and distribute their music directly to fans. It stands out for its transparent, artist-friendly approach and provides a space for direct engagement between creators and their audience.

Responsibilities

  • Gain and maintain full knowledge of the company's products and flows
  • Proactively working with basic customer requests and reporting bugs
  • Understand and analyze customers' problems, find appropriate and acceptable solutions
  • Responsibility for customer support cases coming from emails
  • Help to solve problems directly otherwise escalate the issues through the ticket system to the relevant team

Requirements

  • Excellent English, both written and speaking skills are required
  • Experience in Customer Support (both B2B and B2C)
  • Proficient in Microsoft Office
  • Experience in technical support will be a plus
  • Experience with Jira, Confluence, Zendesk / Freshdesk or other systems will be a plus
  • Personal skills

  • Basic technical and problem solving skills
  • Proactive, hard worker and fast learner
  • Strong communication skills and excellent team worker
  • Service oriented approach
  • Practical thinking
  • Methodological
  • Process monitoring and Control
  • Analytical skills
  • Management skills
  • Prioritizing and multitasking is a MUST
  • What's in it for you

  • Care : your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, as well as financial and legal consultations
  • Tailored education path : boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
  • Growth environment : share your experience and level up your expertise with a community of skilled professionals, locally and globally
  • Own your schedule – you are the one to decide when to start your working day. Just dont miss your regular team stand-up
  • Opportunities : we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
  • Global impact : work on large-scale projects that redefine industries with international and fast-growing clients
  • Welcoming environment : feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events
  • Створіть оповіщення про вакансії для цього пошуку

    Support Engineer • Ukraine