Site Reliability Engineer (Azure)Poland, Ternopil, Ivano-Frankivsk, Lviv, Kyiv, Uzhhorod, Chernivtsi, Ukraine, Zhytomyr, Rivne, LutskCustomer Support.

ELEKSis looking for a Site Reliability Engineer/Customer Support (L3) in Poland, Ukraine.

ABOUT CLIENT

The Shared Support team is a specialized, advanced group that provides high-quality support services to various small and midsize organizations worldwide. Our department’s culture prioritizes proactiveness, professionalism, transparency, continuous learning, flexibility, and respect. We aim to establish long-term relationships with our customers, offering dependable support and development practices to improve system reliability and adapt to evolving business needs.

REQUIREMENTS

• 4+ years of relevant experience
• Strong knowledge of Azure
• Hands-on experience with maintaining SQL databases
• Experience with Kubernetes (deployment, scaling, maintenance)
• Experience with Linux administration
• Experience with monitoring tools (CloudWatch, Datadog)
• Web server configuration skills (Nginx, Apache)
• Experience with CI/CD
• Strong network troubleshooting skills
• Experience with Terraform or CloudFormation (as a plus)
• CI/CD pipeline. Jenkins, GitLab CI, or similar tools (as a plus)
• Upper-Intermediate English, both written and spoken

RESPONSIBILITIES

• Manage complex tickets for timely resolution in accordance with SLA
• Investigate and replicate customer-reported issues, collaborating with cross-functional teams for resolution
• Proactively install, configure, and monitor IT systems, performing daily maintenance tasks
• Provide daily maintenance: backup and restore, new version deployment and roll back, periodic system cleanup, OS and components upgrade, security patching, etc
• Carry out task automation and continuous improvement, ensuring software system reliability
• Detect, diagnose, and resolve incidents promptly, and conduct post-incident analysis for continuous improvement.
• Implement and maintain robust monitoring and alerting systems, setting up alerts for proactive response. (APM, DB monitoring, and K8s)
• Continually analyze system performance in EKS for efficiency, optimizing application code, database queries, and infrastructure settings
• Use Infrastructure as Code (IaC) tools for defining and provisioning infrastructure, ensuring consistency and reproducibility.
• Create and maintain the solution documentation, templates, runbooks, and DRPs
• Be available for on-call shifts and ready to help restore the system if such a need arises (compensated with day off or overtime compensation for the dispatch)
• Conduct knowledge sharing for junior staff

WHAT YOU WILL GET WITH ELEKS

• Close cooperation with a customer
• Challenging tasks
• Competence development
• Ability to influence project technologies
• Team of professionals
• Dynamic environment with low level of bureaucracy

ABOUT

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.

Benefits

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