Commercial Assistant

Job Description

We are seeking a highly organized and customer-focused Commercial Assistant to join our team in a permanent, full-time, office-based position located in Kyiv, Ukraine.

The ideal candidate will provide essential support to the account management team (sales managers), assist with CMR, pricing, technical queries, constructs and build strong relationships with customers. This role requires collaboration with various departments, including commercial, regulatory, design, operations, supply chain, and quality control, to ensure a seamless customer experience.

Key Responsibilities :

• Support Sales managers in managing CMR (Sales Force) and pricing requests.
• Develop and maintain trustful relationships with customers, acting as their primary point of contact (when account managers are unavailable).
• Answer technical queries, collaborating with the regulatory team and using our bespoke documentation system to ensure accurate information is provided.
• Organize sample orders and handle customer inquiries related to samples.
• Set up new products in the system, ensuring accurate pricing, and up-to-date information.
• Coordinate factory trials for customers, working closely with the customer service team.
• Set up order source documents to the systems and track timely progress.
• Collaborate with account managers and relevant departments to streamline processes and drive efficiency.
• Maintain accurate records of customer information, pricing, and product information.
• Support with preparing constructs, price specifications, official letters, filling in questionaries and requests from customers.
• Support in organisation seminars, events, workshops due to Commercial manager requests.

Job Requirements

About IFF

With the beauty of art and the precision of science, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients and solutions for products the world craves.

As a global leader in food, beverage, health, biosciences and sensorial experiences, we do a lot and continually innovate to do it better.

For more than 130 years we’ve been focused on finding the most innovative solutions to help bring “better for you” products to market. While we have grown over the years, we remain agile in our approach and put our customers’ needs at the forefront of our thinking.

We offer end-to-end service that few can deliver on. Our unparalleled product portfolio is the most robust in the industry and we have leadership positions across key taste, texture, scent, nutrition, enzymes, cultures, soy proteins and probiotics categories.

IFF is an Equal Opportunity Employer.

At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.