Last update: November 15, 2023
This Privacy Policy describes how Talent.com Inc. (“Talent.com,” “we,” “our” or “us”) and our affiliates handle the data collected and processed while you use our websites (the “Website”), our mobile applications, our other online products and services and while you communicate with us via email, texts and other form of communications (together, the “Services”). Talent.com is committed to protecting your privacy through our compliance with our Privacy Policy.
Each time you use or access any of our Services, you do so by accepting this Privacy Policy. If you do not accept this Privacy Policy, then you should not use our Services. We reserve the right to modify this Privacy Policy at any time by notifying you as provided in this Privacy Policy. Your continued use of the Services after any such change constitutes your acceptance of the revised Privacy Policy.
Talent.com Inc. is a global company based in Canada. Talent.com Inc. controls the data collected and processed through our Services.
Under most circumstances, if you reside in North America (the United States, Canada, and Mexico), Talent.com acts as your service provider and processor of your Personal Data. For all other users, Talent.com acts as a controller of your Personal Data.
Depending on your interaction with us, meaning, if you are a visitor browsing our Website, or if you have registered as a user of our Services, either as a job seeker (“Job Seeker”) or as someone looking to hire or make available information regarding employment openings (“Job Ads”) on your behalf or on someone else’s behalf (“Employer”), we collect and process two types of information about you:
This is the type of data that identifies you as a natural person, or that may be used, either alone or in combination with other information, to personally identify you as a natural person. As used in this Privacy Policy, “Personal Data” may include:
This is the type of data that is non-personal and non-identifiable data that cannot personally identify or lead to identifying a natural person. For example, personal data that is aggregated or converted into statistics or anonymized can no longer be attributed to you and is therefore considered Non-Personal Data. In the event we combine Personal Data with Non-Personal Data, the combined information will be treated as Personal Data for as long as it remains combined.
To use our Services, you are not required to provide us with any Sensitive Personal Data. Sensitive Personal Data includes, for example, information about racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership, genetic and biometric data and data concerning health, sex life or sexual orientation. If you are a Job Seeker responding to a Job Advertisement, sharing your resume with a prospective Employer, or answering questions from a prospective Employer while using our Services, please carefully consider the information that you share and ensure that you are not providing any Sensitive Personal Data or other information that is not necessary for your job application or job search.
You are not required by law to provide us with any information. You can always avoid providing us certain Personal Data; however, you acknowledge that it may prevent us from providing you certain Services.
When you are using our Services as an Employer, you may provide your Identity Data, Contact Data, Profile Data, Transaction Data and Financial Data to us when you:
In those circumstances, we use your Personal Data among other things for our legitimate business interest to perform and improve the Services you have requested, to respond to your inquiries and provide you with the support, information, and communications you have asked to receive and to generally perform the agreement between you and us. When you communicate with us over the phone, your calls may be recorded and analysed for training, quality control and for sales and marketing purposes. During such calls, we will notify you of the recording via either voice prompt or script. When you participate in a survey, we collect information that you provide through the survey. If the survey is provided by a third-party service provider, the third party’s privacy policy applies to the collection, use, and disclosure of your information. Participation in any such surveys is completely voluntary and you, therefore, have a choice whether to disclose such information.
When you are using our Services as a Job Seeker, you may provide us with your Identity Data, Contact Data, Profile Data and Application Data when you:
In those circumstances, we use your Personal Data among other things for our legitimate interest to perform and improve the Services you have requested or to respond to your inquiries and provide you with the support, information, and communications you have asked to receive and to generally perform the agreement between you and us. When you subscribe to our email or SMS job alerts, we use your email or phone number, based on your consent, to send you personalized and relevant job listings related to your job search. You may manage your alerts or unsubscribe at any time from our job alerts Services. See Section 8 of this Privacy Policy for details on how to unsubscribe to our Services.
When you apply for a job through our Website or mobile application, we collect and use your Application Data, based on your consent, to send to the Employer whose Job Advertisement you responded to. This data is then associated with your Job Seeker account, so you can easily apply for subsequent jobs without having to re-enter your application information every time. Sometimes, when applying for a job, you may be redirected to the Employer’s website or application tracking system. In such a case, we do not collect your Application Data. See Section 4.1 of this Privacy Policy for more details on how your Application Data is treated.
As is true of most websites, as you interact with our Website or use our mobile application, we may automatically collect technical data about your computer and mobile device. This may include information such as Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used) and other device identifier, your login data, access dates and times, browser type and version, device information, cookie data, time zone setting and location data, browser plug-in types and versions, operating system and platform, mobile phone carrier identification, the language your system uses and other technology on the devices you use to access our Services. We refer to this as “Technical Data.” We may also collect information about how you use our Services, such as your browsing actions and patterns, which links you click on, or information that you type into pages or forms we present to you. If you receive email or other form of electronic communication from us, we use certain tools to capture data related to when you open our messages, click on any links or banners it contains and subscribe to our Services. We refer to this as “Usage Data.”
We collect this Technical and Usage Data by using cookies, pixels, server logs and other similar technologies. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a website is viewed. We may also receive Technical Data and Usage Data about you if you visit other websites employing our cookies and other similar technologies, including on third-party websites where we publish Job Advertisements. Read our Cookie Policy for more information on our use of cookies and other tracking technologies.
We have a legitimate business interest in collecting Technical Data and Usage Data as this allows us to make our Website and mobile applications operate efficiently, to improve our Services, to monitor, detect and prevent fraudulent activities on our Website, to customise your experience when using our Services, to help us analyse how our Services are used and assist us in our marketing efforts. More specifically, we may use Technical Data and Usage Data to, among other things:
We may receive Personal Data in the form of Technical Data and Usage Data about you from various third parties such as our publishing and advertising partners and Employers. See our Cookie Policy for further information.
You may also create an account or log into your Talent.com account using third-party websites including, but not limited to LinkedIn or Google (“Social Media”). If you do not already have a Talent.com account but log into Talent.com using your Social Media account, this creates a Talent.com account using the same email address used in your Social Media account. If you agree to provide this information to Talent.com, your Social Media account will authenticate you and redirect you to Talent.com. When you log into Talent.com using your Social Media account, these Social Media will use cookies on our Website to authenticate you as a Social Media user. By accessing Talent.com through your Social Media account, you understand that these Social Media providers will share certain data detailed in the above paragraph for the purposes of authentication to permit you to access our Website in a secure manner. You may stop this at any point from your Social Media account. This information will be considered Talent.com account information for purposes of your use of our Services.
In addition to the specific situations discussed elsewhere in this Privacy Policy, we may share your Personal Data in the following situations:
When a Job Seeker applies for a job through our Website or mobile application, we share their Application Data with the Employer. This may include sharing the Application Data with the employer looking to hire, the agency recruiting on behalf of the employer and/or the external system such as an applicant tracking system used by the employer and/or the agency to manage the hiring of employees. Employer account holders agree to comply with all their responsibilities under applicable data protection laws with respect to the collection, processing, and storage of Personal Data, as well as providing adequate protection of all data subject rights provided for under all applicable data protection laws. When an Employer uses our Services, we will share Employer-related information with Job Seekers. This may include publishing Job Advertisements, company pages, and salary information on our Website and mobile applications. We may also share this information on third-party websites.
We may share Personal Data in the form of Technical Data and Usage Data with third parties part of our ecosystem, including partners in our publishing network and employers. We may also participate in behaviour-based advertising. This means that a third party uses technology (e.g., a cookie) to collect information about your use of our Website so that they can provide advertising about products and services tailored to your interests on our Website, or on other websites. See our Cookie Policy for further information.
We share your information with service providers that we use to support our business or help provide our Services to you, including, but not limited to, third parties that host our Website, assist us to verify your identity, perform website and platform maintenance, risk assessments, and security, perform data and web analytics, provide databases, IT services, customer service, payment platforms and credit card processing, communication services, and email services. Our service providers will be given access to your Personal Data as is reasonably necessary to provide the Website and related Services. Our service providers are contractually obligated to use your Personal Data only at our direction, to handle your Personal Data in confidence, and to not disclose your Personal Data to unauthorized third parties. However, certain of those service providers provide services pursuant to standard terms and conditions that may be non-negotiable. These service providers have informed us or the general public that they apply security measures they consider adequate for the protection of information within their system, or they have a general reputation for applying such measures. However, we will not be liable (to the fullest extent permitted by law) for any damages that may result from the misuse of any information, including Personal Data, by these companies.
We may share information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires, or plans to acquire, our company, business, or our assets, we will also share information with that company, including at the negotiation stage.
If we otherwise intend to disclose your Personal Data to a third party not otherwise described elsewhere in this Privacy Policy, we will identify that third party and the purpose for the disclosure and obtain your consent.
We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third-party intermediary.
Our Website may provide the opportunity to post comments, or reviews, in a public forum. If you decide to submit information on these pages, that information may be publicly available.
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Data with third parties without your consent. We may use or share Non-Personal Data in any of the above circumstances, as well as for the purpose of providing and improving our Service and for commercial use.
The length of time for which we retain Personal Data depends on the purposes for which we collected and use it and/or as required to comply with applicable laws. Where there are technical limitations that prevent deletion or anonymization, we safeguard Personal Data and limit active use of it.
We implement security measures designed to protect your Personal Data from unauthorized access. We apply these tools based on the sensitivity of the Personal Data we collect, use, and store, and the current state of technology. We protect your Personal Data through technical and organizational security measures to minimize risks associated with data loss, misuse, unauthorized access, and unauthorize disclosure and alteration. We periodically review our information collection, storage and processing practices, including technical and organizational measures, to guard against unauthorized access to systems. Your account is protected by your account password, and we urge you to take steps to keep your Personal Data safe by not disclosing your password and by logging out of your account after each use.
Because the internet is not a completely secure environment, we cannot warrant the security of any information you transmit to us or guarantee that information on the Website may not be accessed, disclosed, altered and/or destroyed by breach of any of our physical, technical and/or managerial safeguards. In addition, while we take reasonable measure to ensure that service providers keep your information confidential and secure, such service provider’s practices are ultimately beyond our control. We are not responsible for the functionality, privacy and/or security measures of any other organization. By using our Services, you acknowledge that you understand and agree to assume these risks.
Our company operates globally and has a global infrastructure. We may store or process your Personal Data in various countries, including the United States, Canada, and the European Economic Area (“EEA”), depending on the type of Personal Data processed. If you visit our Website or use our Services from locations outside of the United States, please note that any information you provide to us through your use of our Website or Service may be transferred to and processed in countries other than the country from which you accessed our Websites or Services. As a result, your Personal Data may be transferred to countries outside your country of residence, which may have different data protection rules than in your country. While such Personal Data is outside of your country, it is subject to the laws of the country in which it is located and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country. However, we will take the necessary steps to ensure that international transfers of Personal Data meet all requirements under applicable data protection laws and this Privacy Policy. When Personal Data collected within the EEA or the United Kingdom is transferred outside the EEA or the United Kingdom, we will take the steps necessary to ensure that the transfer of such data provides sufficient safeguards. For example, we will do so by transferring Personal Data to jurisdictions which, according to the European Commission and the Court of Justice of the European Union, offer an adequate level of protection to Personal Data or pursuant to standard contractual clauses approved by the European Union.
Personal Data transferred outside the EEA for processing by AWS on its servers in the United States, and among the company’s affiliates, in both cases is accomplished pursuant to standard contractual clauses approved by the European Union.
You can take the following actions that will change or limit the collection or use of your Personal Data.
If you wish to unsubscribe to job alerts, you may do so by clicking on the “Unsubscribe from Job Alert” link located at the bottom of any email alert. You can then click on the “Delete” button next to the alert you wish to remove. In the case of SMS or WhatsApp Job Alerts, if offered in your region, you can unsubscribe by replying “STOP” to the messages you received or clicking on the unsubscribe link you received via your mobile device, as the case may be. You may also edit or unsubscribe to job alerts in your account profile, under the “My notifications” tab. Find out more on how to unsubscribe to our Services in our Terms of Service.
You may choose to provide us with your email address for the purpose of allowing us to send offers and other promotional/marketing materials to you, as well as targeted offers from third parties. You can stop receiving promotional/marketing emails by following the unsubscribe instructions in e-mails that you receive and adjust your email preferences in the “My notifications” tab in your account profile. If you decline to receive promotional and/or marketing emails, we may still send you transactional and Service-related messages.
If you wish to delete all information associated with your account, you may do so by logging into your account, clicking on the “Settings” section, and then on “Permanently delete my account information.” You will no longer have access to any of the data we make available under that account, including but not limited to, search history, job search preferences, saved jobs, jobs that you have applied to, job alerts, resume, and any other data associated with the account. You should note that we reserve the right to keep any materials in a closed account as necessary to preserve and protect our rights to the extent permitted by law (for example, to preserve records of a dispute) or to comply with our obligations under local law (for example, if requested to retain by law enforcement). A closed account does not mean that all the data is expunged from our systems, although it will not be readily available under your original account. You should also realize that when you apply for a job through our Website or mobile application and you purge your account thereafter, the job application may still be accessible to us and the Employer who received it, as a record of a transaction that occurred on our Website, as well as any messages sent to or received from you. If you are a Job Seeker and want to delete a job application performed outside of our Website, please note that your applications and materials may be controlled by an Employer, and we may direct you to that Employer for Personal Data deletion requests where that Personal Data is held by that Employer.
If you do not want us to see your device location, you can turn off location sharing on your device, change your device privacy settings, or decline to share location on your browser.
In some jurisdictions, we are required to obtain your consent for the use of cookies and other tracking technologies. In such a case, you have the option to reject the use of certain cookies. To find out more, read our Cookie Policy.
Privacy laws in various countries and regions of the world including, without limitation, Canada, the European Union, the United Kingdom, Brazil, the Province of Québec, and the State of California, provide residents of these regions with certain rights with respect to their Personal Data. Talent.com is committed to complying with all applicable privacy laws and providing GDPR-type rights to all our users globally. You can make the following choices regarding your Personal Data:
You may request access to your personal information by contacting us at the address described below. If required by law, upon request, we will grant you reasonable access to the personal information that we have about you. We will provide this information in a portable format, if required.
We will take steps to ensure that your Personal Data is kept as accurate, complete, and up to date as reasonably necessary. We will not routinely update your Personal Data, unless such a process is necessary. However, we rely on you to update and correct your Personal Data. Our Website allows you to modify or delete your account profile. If our Website does not permit you to update or correct certain information, you may contact us at the address described below in order to request that your information be modified. Note that we may keep historical information in our backup files as permitted by law.
You have the right to object to how Personal Data is processed in relation to public interest/official authority and our legitimate interests as well as direct marketing purposes – including profiling under both. You also have the right to request that processing of your Personal Data be restricted where its accuracy or lawfulness is contested.
Typically, we retain your Personal Data for the period necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Where certain grounds apply, the law authorizes you to make a request that your personal information be deleted and triggers our corresponding obligation to comply, unless exceptions apply. Note, however, that we may not always be able to comply with your request for erasure and in such circumstances, will notify our reasons to you.
This is known as the Right to Portability. You have the right to request that your Personal Data be forwarded to a third party.
You have the right to provide, decline consent to the use, disclosure, and processing of Personal Data. If you have already provided consent, you also have the right to revoke it. This will not impact the legality of use, disclosure, or processing prior to revocation. If you revoke your consent for the use, disclosure, or processing of Personal Data, then we may no longer be able to provide you Services. In some cases, we may deny your request to revoke consent if the law permits or requires us to do so – such as when we are unable to adequately verify your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting us at the address described below. If applicable, you may have the right to request information about the use of any automated decision system and the impact they may have on you.
Please note that your rights are not absolute, meaning that in some circumstances, exceptions exist under applicable law. The law may provide exemptions from requests involving your Personal Data. For example, in order to provide our Services to you, deleting your Personal Data may prevent you from accessing or using such Services.
We are committed to resolving valid complaints about your privacy and our collection or use of your Personal Data. To exercise any of your rights or for questions or complaints regarding our data use practices or this Privacy Policy, please contact us here. We will respond to any such requests in a timely manner as specified by applicable privacy laws. If we need more time to fulfil your request, we will let you know in advance. We will not exceed the legally specified time limit under any circumstance.
Note that, as required by law, we may require you to prove your identity. We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name or other account information. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files.
In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. We will require verification that you provided the authorized agent permission to make a request on your behalf. You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us.
Should you remain unsatisfied with our response to your request or complaint, you have the right to contact your local data protection authority.
Talent.com does not knowingly collect Personal Data from children under the age of fourteen (14), or, if located in the EEA, United Kingdom, or Switzerland, under the age of sixteen (16). If we learn that we have collected personal information from a child under the age of fourteen (14), or sixteen (16) and located in the EEA, United Kingdom, or Switzerland, we will delete such information as quickly as possible. If you believe that a child under the age of fourteen (14) or sixteen (16) and located in the EEA, United Kingdom, or Switzerland may have provided us personal information, please contact us here.
We have no control over the privacy practices of websites or applications that we do not own. We are not responsible for the practices employed by any websites and/or services linked to and/or from our Website, including the information and/or content contained therein. Please remember that when you use a link to go from our Website to another website and/or service, our Privacy Policy does not apply to such third-party websites and/or services. Your browsing and interaction on any third-party website and/or service, including those that have a link on our Website, are subject to such third-party’s own rules and policies. In addition, you agree that we are not responsible and do not have control over any third parties that you authorise to access your Personal Data. If you are using a third-party website and/or service and you allow them to access your Personal Data, you do so at your own risk.
Talent.com may modify this Privacy Policy at any time. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In case of material changes, we will also provide you with notice of the modifications, before the effective date, via email, messaging service or notification on our Website and/or ask you to explicitly accept the revised Privacy Policy before your next visit on our Website or mobile application. If you disagree with the revised Privacy Policy, you should not use our Services and you should cancel your account. Your continued use of our Services after the effective date of the proposed changes will constitute acceptance of the revised Privacy Policy.
For questions or complaints regarding our use of your Personal Data or this Privacy Policy, please contact us online here or by writing to the following address: