ELEKSis looking for a Site Reliability Engineer / Customer Support (L3) in Poland, Ukraine.
ABOUT CLIENT
The Shared Support team is a specialized, advanced group that provides high-quality support services to various small and midsize organizations worldwide. Our department’s culture prioritizes proactiveness, professionalism, transparency, continuous learning, flexibility, and respect. We aim to establish long-term relationships with our customers, offering dependable support and development practices to improve system reliability and adapt to evolving business needs.
REQUIREMENTS
- 4+ years of relevant experience
- Strong knowledge of Azure
- Hands-on experience with maintaining SQL databases
- Experience with Kubernetes (deployment, scaling, maintenance)
- Experience with Linux administration
- Experience with monitoring tools (CloudWatch, Datadog)
- Web server configuration skills (Nginx, Apache)
- Experience with CI / CD
- Strong network troubleshooting skills
- Experience with Terraform or CloudFormation (as a plus)
- CI / CD pipeline. Jenkins, GitLab CI, or similar tools (as a plus)
- Upper-Intermediate English, both written and spoken
RESPONSIBILITIES
Manage complex tickets for timely resolution in accordance with SLAInvestigate and replicate customer-reported issues, collaborating with cross-functional teams for resolutionProactively install, configure, and monitor IT systems, performing daily maintenance tasksProvide daily maintenance : backup and restore, new version deployment and roll back, periodic system cleanup, OS and components upgrade, security patching, etcCarry out task automation and continuous improvement, ensuring software system reliabilityDetect, diagnose, and resolve incidents promptly, and conduct post-incident analysis for continuous improvement.Implement and maintain robust monitoring and alerting systems, setting up alerts for proactive response. (APM, DB monitoring, and K8s)Continually analyze system performance in EKS for efficiency, optimizing application code, database queries, and infrastructure settingsUse Infrastructure as Code (IaC) tools for defining and provisioning infrastructure, ensuring consistency and reproducibility.Create and maintain the solution documentation, templates, runbooks, and DRPsBe available for on-call shifts and ready to help restore the system if such a need arises (compensated with day off or overtime compensation for the dispatch)Conduct knowledge sharing for junior staffWHAT YOU WILL GET WITH ELEKS
Close cooperation with a customerChallenging tasksCompetence developmentAbility to influence project technologiesTeam of professionalsDynamic environment with low level of bureaucracyABOUT
ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.
Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.
Benefits
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