Operations Team Lead

We’re looking for an  Operations Lead  to bring structure, clarity, and efficiency across key company processes —  Payments, PSP, Support, and Anti-Fraud .

Your mission is to unify these directions under one operational system, ensuring transparency, measurable impact, and consistent communication across teams

Requirements

📋 Your daily adventures

• Build and manage unified processes across Payments, PSP, Support, and Anti-Fraud;
• Create a single operational entry point inside the company;
• Set up transparent reporting for each department — clear metrics, influence, and progress visibility;
• Implement service management models in Support : escalation flow, SLAs, review cadence;
• Digitize operational plans and establish predictable, measurable control over ongoing processes;
• Identify inefficiencies affecting payment conversion, traffic volume, and revenue — and fix them;
• Establish a strict WL-control process : track discrepancies, investigate abnormal patterns, coordinate with PSPs and BI, and ensure accurate revenue reflection across systems;
• Collaborate with finance and product teams to ensure smooth system interaction and data flow;
• Maintain operational discipline : no chaos, no unverified assumptions, only facts and follow-through.

🧭 What makes you a great match

Would be a plus

Benefits

💸 Flexible payment options : choose the method that works best for you.

🧾 Tax assistance included : we handle part of your taxes and provide guidance on the local setup.

🎁 Financial perks : Bonuses for holidays, B-day, work milestones and more - just to show we care.

📈 Learn & grow : We cover courses and certifications — and offer real opportunities to grow your career with us.

🥐 Benefit Сafeteria : Choose what suits you — sports, language courses, therapy sessions, and more.

🎉 Stay connected : From team-building events to industry conferences — we bring people together online, offline, and on stage.

💻 Modern Equipment : We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.

🕘 Your schedule, your rules : Start your day at 9, 10, or even 11 — we care about results, not clock-ins.