Technical Customer Support Representative (Coupler.io) @ Railsware

We’re looking for an enthusiastic, curious, and analytical Customer Support Representative to join our team and support  Coupler.io  - a data integration platform that helps businesses automatically collect data from multiple sources and turn it into clear, reliable reports.

In this role, you’ll work with customers who use Coupler.io to build dashboards and analyze data from marketing, sales, and other tools. You’ll investigate issues by exploring data setups, reproducing problems, and finding root causes, while helping users understand their data and use the product effectively. This role is a good fit for someone who enjoys working with data, asking “why,” and digging deeper rather than applying quick fixes.

• This is a remote position with a fixed schedule. Please apply only if you’re ready to commit to this schedule.

5 pm — 1 am UTC, with regular weekends on Saturday and Sunday.

Please note : once every two weeks, you’ll be scheduled to work on a Saturday or Sunday as part of a rotating shift.

If this sounds like a good fit, we’d love to receive your CV!

Requirements

Would be a plus

We’re looking for an enthusiastic, curious, and analytical Customer Support Representative to join our team and support  Coupler.io  - a data integration platform that helps businesses automatically collect data from multiple sources and turn it into clear, reliable reports.

In this role, you’ll work with customers who use Coupler.io to build dashboards and analyze data from marketing, sales, and other tools. You’ll investigate issues by exploring data setups, reproducing problems, and finding root causes, while helping users understand their data and use the product effectively. This role is a good fit for someone who enjoys working with data, asking “why,” and digging deeper rather than applying quick fixes.

5 pm — 1 am UTC, with regular weekends on Saturday and Sunday.

Please note : once every two weeks, you’ll be scheduled to work on a Saturday or Sunday as part of a rotating shift.

If this sounds like a good fit, we’d love to receive your CV!

,[Analyze, diagnose, and resolve customer requests in a timely manner via email, Provide hands-on support and troubleshooting by handling technical customer queries, debugging issues, and guiding users through setup, Independently investigate issues by reproducing problems and identifying root causes, Engage proactively with customers by assisting with onboarding, user adoption, and retention strategies to ensure they get the most value from the product, Log, track, and document all issues clearly and accurately, Prioritize and manage multiple support cases simultaneously, Collaborate with Product and QA teams to clarify product behavior and suggest workarounds or improvements, Contribute to improving support processes and maintaining help center documentation, Take part in support calls occasionally] Requirements : Technical Support, Product Support, Help Scout, Zendesk, SaaS, CRM, Looker Studio, Power BI, SQL Tools : . Additionally : Flat structure, International projects, Home office, Training budget, Private healthcare, Free coffee, Canteen, Bike parking, Free snacks, Free beverages, Free parking, Modern office, No dress code.