Customer Support Representative (Dutch)

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%. In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience. Our statement: We’re against war and unjustified aggression, We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support, We provided the team with charging stations, We continue to work together for the future of Ukraine. W e are looking for a reliable and service-minded Dutch-speaking Customer Support Specialist with a good command of English to join an international online gaming project. Previous iGaming experience is a plus, but not a requirement . The standard schedule consists of approximately 14 twelve-hour shifts per month , although the exact number and distribution of shifts may vary depending on operational needs. The schedule may include day and evening shifts, weekends, and public holidays . Your future responsibilities include: Supporting customers professionally in Dutch and, when required, English . Handling inquiries via live chat and email, with occasional phone communication. Assisting with customer accounts, deposits and withdrawals, bonuses and promotions, verification, game-related questions, and general platform use. Explaining bonus terms, wagering requirements, deposit matches, limits, and other promotional conditions simply and understandably. Performing basic calculations involving percentages, balances, deposits, withdrawals, and wagering requirements. Reading and applying internal procedures accurately. Recognizing cases that require escalation to specialized teams such as Payments, Compliance, Responsible Gaming, Fraud, VIP, Product, or CRM. Communicating calmly and professionally with frustrated, confused, or vulnerable customers. Providing accurate information without overpromising. Protecting customer information and following privacy and security procedures. Documenting customer interactions clearly and consistently. Staying up to date with internal procedures, promotions, and operational changes. Needed experience & skills: Strong written Dutch and good written English . Good reading comprehension and strong attention to detail. A typing speed of at least 45 WPM . Strong general computer literacy and confidence working with several systems simultaneously. Comfort with basic arithmetic, including percentages, multipliers, and caps. The ability to explain information clearly and naturally to customers. Good judgment and the ability to recognize when a case needs to be escalated. A careful and responsible approach to customer data and account information. The ability to remain calm and professional when dealing with angry, distressed, or demanding customers. The ability to learn and apply new procedures after training. A reliable, organized, and structured approach to work. Availability for shift work, including evenings, weekends, and public holidays depending on the schedule. Nice to have: Previous experience in the gaming industry; Experience with LiveAgent, Back Office systems, Microsoft Teams, or Jira. Working with EverHelp is about: 20+ vacation days and 10 paid sick days (after the probation period); Ability to work fully remotely; A professional team of specialists ready to share their expertise, along with internal communities and team activities that foster continuous learning and development both within the team and individually; Opportunity for career growth. Submit your resume and join our team!