Chief Commercial Officer (Ukrainian-speaking)

Chief Commercial Officer (CCO) We are an international group of companies operating across European and Latin American markets. We build and scale our own products and projects in e-commerce with in-house logistics, affiliate marketing, and performance marketing. Remote / Full-time -Kyiv time zone (EET / EEST) Mission of the Role To grow a commercial system that scales quickly and converts leads into customers efficiently - driving LTV growth and a predictable commercial result. Requirements 8+ years in commercial roles (e-commerce or D2C), including 2+ years as CCO / CSO. Experience in D2C / e-commerce / Health & Beauty / FMCG with a solid understanding of direct online sales. Deep COD expertise: call centers, order confirmation, scripts and voice upsell, delivery rate; working with fulfillment providers and courier services. Multi-market management (Europe, LATAM, USA, Kazakhstan / CIS) with an understanding of local payments, logistics, regulations, and consumer behavior; hands-on experience launching a new market from scratch. Experience managing procurement, contract manufacturing, and outsourced contractors. As the owner of cost of goods: tenders, negotiations, SLAs, contractor replacement, and reducing COGS without sacrificing quality. English at B2+ level. Ukrainian at C1+ level. Knowledge Unit economics: margin structure, breaking P&L down into its drivers, profitability by market/channel/ product. COD model economics: how confirmation rate and delivery rate work, and the cost of an unredeemed (undelivered) order. Subscription economics: LTV, payback, retention and churn, rebill and dunning mechanics. Voice sales: script and offer-ladder structure, call quality criteria. Logistics, foreign trade, and procurement: 3PL and fulfillment, Incoterms, cross-border, tenders, MOQ, lead times, cost of goods. Market regulations: SLAs, restrictions on telephone sales across different regions. Skills Building a P&L by market and pinpointing exactly where margin leaks. Diagnosing the COD funnel: isolating the point of failure and driving fixes through to a measurable change in the metric. Developing and launching GTM strategies and product launches tailored to different markets. A/B testing call scripts and offers, and scaling winning hypotheses quickly. Calculating subscription economics on a cohort basis and deciding whether to scale or stop. Building relationships and communicating with international partners. Managing by objectives: OKRs / KPIs, building metrics and performance controls. Key Responsibilities Commercial results across 4 regions (Europe, Kazakhstan, LATAM, USA): revenue, margin, unit economics. Sales and contact center: scripts and marketplaces, confirmation conversion, upsell / cross-sell, and the quality and cost of a call and of a confirmed order. Operational layer: logistics (outsourced fulfillment and couriers), procurement and contract manufacturing, demand and inventory planning - with no shortages or overstock. Business Development: onboarding counterparties (fulfillment providers, telephony, factories, service partners), contracts, and onboarding. Building and growing D2C in a subscription format: rebill, dunning, churn management, and repeat sales. Control and reporting system: end-to-end metrics across markets, P&L by region, and regular reporting to the CEO in numbers. Compensation Package Competitive compensation and an annual salary review based on personal achievements and market conditions. Flexible schedule: the option to start your workday between 8:00 and 11:00. Paid vacation (20 working days per year) and sick leave, plus additional days off on public holidays. Additional paid days off for your birthday, the birth of a child, marriage, or the loss of a close relative. Fully covered business travel (transport, accommodation, per diem). Investment in professional development - training, certifications, and access to courses and professional resources. A "Cafeteria"-style benefits system to cover individual needs within a set budget: sports, medical services, professional literature, coworking, equipment repair, and more. Recruitment Process: Pre-screening for fit between experience and requirements. Interview with a recruiter. Technical interview. Interview with the Hiring Manager. Reference check. We do not cooperate with or consider candidates from russia or belarus in our recruitment process.