Support Services Officer (only for national staff)

Ukraine, Sumy

KEY AREAS OF ACCOUNTABILITY :

Administration

• Support the implementation of office processes and protocols in accordance with SCI Standard Operating Procedures.
• Support procurement orders for office supplies and assets.
• Submit payment documents to the Finance Department based on duly approved documents.
• Process and follow up on invoice payments in coordination with the Finance Department and Support Service Manager
• Ensure all payments are supported with appropriate backup documentation.
• Prepare and update administrative documentation (lease agreements, etc.).
• Support coordination of transportation and accommodation needs for visitors.
• Assist in organizing events, trainings, workshops, and meetings with program teams, authorities, partners, and donors.
• Supervise office cleaners and ensure office premises and guest houses are maintained in proper condition.
• Ensure proper storage and confidentiality of all administrative documentation.
• Liaise with EAO Administration and provide support at the area level as needed.
• Support organization of staff engagement activities (team-building events, celebrations) in coordination with HR & Admin.
• Manage sending and receiving HR documentation to / from the Kharkiv office.
• Ensure new staff receive necessary assets (laptops, phones, SIM cards, visibility items).
• Manage dispatch and receipt of parcels between EAO offices.
• Ensure proper management of office supplies, forecasting needs, and tracking consumption.
• Coordinate meeting room bookings and ensure office space is used efficiently.

Asset & Inventory Management responsibilities :

Procurement

Other

QUALIFICATIONS

EXPERIENCE AND SKILLS

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Child Safeguarding :

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Safeguarding our Staff :

The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy