ELEKSis looking for a Site Reliability Engineer / Customer Support (L3) in Poland, Ukraine.
ABOUT CLIENT
The Shared Support team is a specialized, advanced group that provides high-quality services to various small and midsize organizations worldwide. Our department’s culture prioritizes proactiveness, professionalism, transparency, continuous learning, flexibility, and respect. We aim to establish long-term relationships with our customers, offering dependable support and development practices to improve system reliability and adapt to evolving business needs.
REQUIREMENTS
- 3+ years of relevant experience
- Strong AWS knowledge
- Linux and Database administration (PostgreSQL, MySQL)
- Monitoring tools (CloudWatch, Datadog)
- Web-server configurations (Nginx, Apache)
- CI / CD (AWS CodePipeline, Jenkins)
- Network troubleshooting skills
- Terraform, CloudFormation (will be a plus)
- Upper-Intermediate English (written and spoken)
RESPONSIBILITIES
Dealing with registered and escalated ticketsGather all required information from a customer to start an issue investigationInvestigate and reproduce customer issuesWork with infrastructure and development teams to diagnose / resolve platform issues and carry out maintenancePrepare steps / solutions on how to fix the issuePromptly resolve customer service issues to the satisfaction of allProactively monitor various IT systemsDocument all resolutions through the support desk system, and produce and maintain the documentation on IT processesProvide daily maintenance : backup and restore, new version deployment and rollback, periodic system cleanup, OS and components upgrade, security patching, etcTake ownership to resolve customer requests in accordance with SLAs and incident management protocolsWHAT YOU WILL GET WITH ELEKS
Close cooperation with a customerChallenging tasksCompetence developmentAbility to influence project technologiesTeam of professionalsDynamic environment with low level of bureaucracyABOUT
ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.
Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.
Benefits
undefined